Terms & Conditions

Please read the following terms and conditions before using this website. These are the only terms and conditions in which we provide our services to you. By ordering and using our services you agree to accept these terms.

We are: Transcend Zero
You are: Anyone who pays for our services

All trademarks, service marks and trade names of Transcend Zero used in the site are trademarks or registered trademarks of Transcend Zero

The entire content included in this site including text, graphics and code is the property of Transcend Zero. Copyright © 2015. Permission is granted to copy and print portions of this site for the purpose of placing an order with Transcend Zero or purchasing Transcend Zero services. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Transcend Zero. You agree not to change or delete any notices from items downloaded from the site.

Warranty Disclaimer / Limitation of Liability
This site and the services on this site are provided “as is” and without warranties of any kind, express or implied. To the fullest extent permissible pursuant to applicable law, Transcend Zero disclaims all warranties, express or implied, including, but not limited to, implied warranties, fitness for a particular purpose and non-infringement. Transcend Zero does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Transcend Zero shall not be liable for any consequential or special damages that result from the use of, or the inability to use this site or the performance of the services, even if Transcend Zero has been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Transcend Zero, its officers, directors, employees, agents and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account.

Turnaround Time / Storage of Documents
Once your order and payment have been received work will begin on your service. We aim to complete Your New CV and CV Refresh within 48 hours however there may be delays if the information you provide is incomplete or you do not respond to queries arising from the information you provide. Transcend Zero will store a copy of your CV or document for up to 12 months from completion. You may ask for a copy of your CV to be sent to you at any point during this time. If you do not wish for your CV or documents to be stored please mention this either at the time of ordering or when your CV or document is complete.

Appointments / Cancellation
After agreeing an appointment date and/or time Transcend Zero will make every attempt to reach you in person, by telephone, text or e-mail. If after these attempts are made and you still cannot be reached then you will have forfeited your appointment and no refund will be offered. Transcend Zero will attempt to complete the service without contacting you (except where a face-to-face meeting, e.g. for Interview Coaching has been arranged) however cannot guarantee the quality of the work due to the nature of these services. Transcend Zero cannot offer a refund for a cancellation. By placing an order with us you are making a commitment to us and we will endeavour to reschedule an appointment if required and providing 24 hours notice is given.